Customer Service Quiz

1

What do you say to the guest upon arrival?

2

How do you handle a timid guest?

3

How do you handle a guest that is alone?

4

How do you handle a guest with injuries/disabilities?

5

How should you conduct yourself when encountering an unhappy, irate guest?

6

What are the six principles we practice?

7

If a customer calls about a complaint, should you handle it?

8

What do you do and say to a customer if you do not happen to have the ingredients for a customer’s selection?

9

Which type of guest is the hardest to please?

10

How do you welcome a guest as they enter the restaurant?